Ironforge Fulfillment Policy

Last Updated February 25th, 2025

Fulfillment Policy

Introduction

At Ironforge, we are dedicated to providing top-tier digital services tailored for Web3 developers. This Fulfillment Policy outlines our procedures for service delivery, payment, refunds, cancellations, and other essential aspects. By utilizing our services, you agree to the terms detailed in this policy.

Service Offerings

Digital Services: We offer a suite of tools designed to enhance Web3 development, including observability, incident management, networking, and security solutions. Each service is accompanied by a comprehensive description on our website, detailing its features and benefits.

Purchase Currency

Currency: All transactions are conducted in U.S. Dollars (USD). Prices are clearly displayed alongside the respective services to ensure transparency.

Customer Service Contact Information

Support Channels: We prioritize seamless communication. Clients can reach our support team through: Email: support@ironforge.cloud

Service Delivery

Activation: Upon successful payment, access to our platform is granted immediately. Clients receive a confirmation email with account details and onboarding instructions.

Onboarding Support: We provide resources such as tutorials, documentation, and direct assistance to help clients maximize the benefits of our services.

Payment Terms

Payment Processor: Payments are securely processed through Stripe, supporting various payment methods for client convenience.

Billing Cycle: Services are available on monthly or annual subscription plans. Invoices are sent electronically to the registered email address.

Refund Policy

Digital Services: Due to the nature of our offerings, all sales are final. Refunds are not provided once access has been granted.

Exceptional Circumstances: If issues arise, please contact our support team. We are committed to resolving concerns promptly.

Cancellation Policy

Subscription Cancellation: Clients may cancel subscriptions at any time via their account settings. Cancellations take effect at the end of the current billing period, with no further charges.

Data Retention: Post-cancellation, client data is retained for 30 days. During this window, reactivation is possible. After 30 days, data may be permanently deleted.

Legal and Export Restrictions

Compliance: Our services comply with applicable laws and regulations. Clients are responsible for ensuring their use of our services aligns with local laws, including export restrictions.

Privacy Policy

Data Protection: We are committed to safeguarding client information. Our Privacy Policy details data collection, usage, and protection practices.

Business Address

Ironforge, Inc. 228 Park Ave S PMB 95065 New York, New York 10003-1502 US

Promotional Terms

Offers and Trials: Any promotions, discounts, or trials are accompanied by clear terms and conditions, accessible at the point of offer.

Security Measures

Payment Security: We adhere to PCI standards to ensure the security of payment information. Our website employs HTTPS and other best practices to protect client data.

Changes to This Policy

Ironforge reserves the right to modify this Fulfillment Policy as needed. Significant changes will be communicated via email or through our platform. Continued use of our services indicates acceptance of any updates.